Terms & Conditions

  1. Detailed description of goods and/or services
    Manna Roastery (Pty) Ltd is a coffee supplier in the coffee industry that provides coffee and related equipment.
  2. Delivery policy
    Subject to availability and receipt of payment, requests will be processed within 5 (five) business days and delivery confirmed by way of an order number. All orders will be attended to by way of a Courier Service and such Courier Service will operate in South Africa only.
  3. Export restriction
    The offering on this website is available to South African clients only.
  4. Return and Refunds policy
    The provision of goods and services by us is subject to availability. In cases of unavailability, we will refund the client in full within 30 days. Cancellation of orders by the client will attract an administration fee.
  5. Customer Privacy policy
    Manna Roastery (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.
  6. Payment options accepted
    Payment may be made via Visa and MasterCard.
  7. Card acquiring and security
    Card transactions will be acquired for Manna Roastery (Pty) Ltd via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
  8. Customer details separate from card details
    Customer details will be stored by Manna Roastery (Pty) Ltd separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.
  9. Merchant Outlet country and transaction currency
    The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
  10. Responsibility
    Manna Roastery (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
  11. Country of domicile
    This website is governed by the laws of South Africa and Manna Roastery (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature: 9 Daisy Rd, Leonard, Hilton, 3245.
  12. Variation
    Manna Roastery (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.
  13. Company information
    This website is run by private company based in South Africa Trading trading as Manna Roastery (Pty) Ltd and with registration number 2013/209616/07 and Fiona Bailey (Director).
  14. Manna Roastery (Pty) Ltd contact details
    Company Physical Address: 9 Daisy Rd, Hilton, 3245.
    Email: info@mannacoffeeequipment.co.za
    Telephone: +27 79 298 6611